Delivery

FREE DELIVERY ON ALL UK MAINLAND ORDERS OVER £70.
Free delivery if your order is over £70 is valid only on orders up to 30kg on standard 3-5 day courier service to UK MAINLAND ADDRESSES as listed by Royal Mail . The following locations are classed as remote by our courier and therefore are classed as UK Highlands and Islands and, as such, do not qualify for free shipping: AB36-38, AB55-56, FK17-21, G83, HS, IV, KA27-28, KW, PA20-78, PH18- 26, PH30-44, PH49-50, ZE1-3.

Standard UK Mainland Delivery

  • If your order weighs under 2 kg it's sent by Royal Mail
  • If your order weighs over 2 kg it's sent by Royal Mail or our preferred courier

We dispatch orders Monday-Saturday excluding UK Bank Holidays. Your order will be delivered within 3-5 working days from the date of your order.

All orders sent by Royal Mail are delivered with your normal daily post. If they cannot deliver your parcel they will leave a card notifying you and return the parcel to your local sorting office or on occasion leave wit a neighbour (the card they leave will detail how / where to collect your delivery). You can then either collect from the sorting office or contact them directly to arrange redelivery.

Courier orders are delivered Monday-Friday between 9am and 5pm. It's not possible to specify a time for delivery. If you or the recipient is out and unable to accept the package (they will always endeavour to deliver it directly first though) the courier will leave a card advising you where they have left your package.

Any failed delivery as a result of incorrect, incomplete or unclear address information, or as a result of the recipient not being at the address to sign for the package is not covered in the cost of delivery & additional charges may be applied.

Occasionally, we may deem it appropriate to use an alternative courier which will be in the form of an established, recognised & reputable company.

UK MAINLAND CHARGES

WEIGHT COST
Up to 1kg
£3.30
1-2kgs
£5.65
2-3kg
£7.95
3-5kg
£8.90
5kg+
£15.85

 

HIGHLAND CHARGES

WEIGHT COST
Up to 1kg
£6.00
1-2kgs
£7.00
2-5kg
£14.95
5kg+
£20.95

 

NORTHERN IRELAND CHARGES

WEIGHT COST
Up to 1kg
£6.00
1-2kgs
£7.00
2-5kg
£14.95
5kg+
£20.95

INTERNATIONAL  CHARGES

Please contact us directly on info@twisted7sauces.com to receive a tailored quote for your order.

VAT will be included where applicable.

Availability

All items are subject to availability. We will inform you as soon as possible if goods you have ordered are not available.

Cancellation

Cancellation of an order can only be accepted if sent in writing by email or letter. Cancellation must be received before the goods are
despatched. If the goods have been despatched you should follow the 'Returns Policy' detailed on this website.

Returns & Refund Policy

If you are not entirely satisfied with your purchase, please return it unused and unopened within 7 working days of receipt & we will refund
the price. We will not pay for return postage unless the goods are faulty. We recommend that if items are returned, a certificate of postage
is obtained as goods remain your responsibility until received & checked by Twisted 7 Sauces.

In the event that goods arrive faulty or damaged, please inform us immediately so that we can replace the item(s) in accordance
with your statutory rights. If a signature is requested on delivery and the package is clearly damaged, please reject the package or accept
it but sign for it as 'damaged'. In such cases, we can refund the costs of postage. Please contact us for assistance using the available
forms on this website.